Privacy Policy

Falk & Stein

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit, use, or make a purchase from our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of our website.

1. Information We Collect

We collect information to provide and improve our services, process transactions, and enhance your experience.

1.1 Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (processed securely via third-party providers)
  • Order details

We do not store full credit card information.

1.2 Automatically Collected Information

When you access our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time and date of visit
  • Time spent on pages
  • Referral source

This information helps us improve performance and user experience.

2. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Remember preferences
  • Analyze traffic
  • Enhance marketing effectiveness

You may disable cookies through your browser settings. However, some website features may not function properly without them.

3. How We Use Your Information

We use collected information to:

  • Process and fulfill orders
  • Provide customer support
  • Improve our website and services
  • Communicate order updates
  • Send marketing communications (if you opt in)
  • Detect fraud and maintain security
  • Comply with legal obligations

We only use your information for legitimate business purposes.

4. Legal Basis for Processing

4.1 European Economic Area (EEA)

If you are located in the European Economic Area (EEA), we process your personal data based on:

  • Contractual necessity (to fulfill orders and provide services)
  • Your consent (for marketing communications)
  • Legitimate business interests
  • Compliance with legal obligations

4.2 Australia

If you are located in Australia, we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect, use, and disclose personal information only where it is reasonably necessary for our business activities, including:

  • Processing and delivering orders
  • Providing customer support
  • Improving our services
  • Complying with legal and regulatory obligations

You may request access to or correction of your personal information by contacting us at info@falk-stein.com

4.3 New Zealand

If you are located in New Zealand, we process personal information in accordance with the Privacy Act 2020.

We collect and use personal information only for lawful purposes connected with our business operations, including:

  • Order fulfillment
  • Customer service
  • Website improvement
  • Legal compliance

You have the right to request access to and correction of your personal information.

5. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill orders
  • Meet legal and tax requirements
  • Resolve disputes
  • Enforce agreements

Usage data may be retained for analytical purposes unless legally required otherwise.

6. Data Transfers

Your information may be transferred to and processed outside your country of residence.

By using our website, you consent to this transfer. We take appropriate safeguards to ensure your information remains protected.

7. Disclosure of Information

We may disclose your information:

  • To payment processors and service providers
  • To comply with legal requirements
  • To protect our rights and prevent fraud
  • In the event of a business transfer (such as a merger or acquisition)

We do not sell your personal information.

8. Third-Party Services

We may use third-party providers for:

  • Payment processing
  • Website analytics
  • Email marketing
  • Shipping and logistics

These providers only process data necessary to perform their services and are required to protect your information.

9. Payments

Payments are processed securely by third-party payment providers that comply with PCI-DSS standards.

Falk & Stein does not store full credit card information.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external websites.

11. Children's Privacy

Our website is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

12. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent

To exercise your rights, contact us at info@falk-stein.com

13. Data Security

We implement commercially reasonable safeguards to protect your information. However, no method of transmission over the internet is completely secure.

14. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

15. Contact Information

If you have any questions about this Privacy Policy, you may contact us at: