Kontakt

We aim to provide a smooth and reliable delivery experience. Below you will find all relevant information regarding order processing, shipping times, and delivery.

Order Processing Time

  • Orders are processed within 1–3 working days.
  • Orders placed during weekdays are usually processed within 1 working day.
  • Orders placed on Friday evening or during the weekend may require slightly more time.

Once your order has been processed, it will be shipped promptly.

Delivery Time

After dispatch, the estimated delivery time is:

  • 8–12 working days

Please note that delivery times are estimates and may vary due to external factors such as high demand or courier delays.

Shipping Costs

We offer free shipping on all orders.
There are no minimum order requirements.

How to Place an Order

Ordering from Falk & Stein is simple:

  1. Go to the product page and click “Add to cart”
  2. Make sure you have selected the correct variant (size, color, etc.)
  3. Click “Proceed to checkout”
  4. Enter your correct shipping details
  5. Click “Continue to shipping” and verify your information
  6. Proceed to payment and complete your order

After completing your order, you will receive a confirmation email.

Payment Methods

All payments are processed through a secure SSL-encrypted environment.
We accept the following payment methods:

  • Credit card (AMEX, Mastercard, Maestro, Visa)
  • Apple Pay
  • Google Pay
  • Immediate payment options

Shipping & Delivery

Once your order has been shipped, you can expect delivery within the estimated timeframe.

We carefully process and dispatch all orders to ensure they arrive in good condition.

Please note:

  • Delivery times may occasionally be affected by external circumstances beyond our control
  • During busy periods, slight delays may occur

Delays

While we always aim to deliver within the stated timeframe, delays can happen due to:

  • High order volumes
  • Logistics or carrier delays

We appreciate your understanding and patience.

Need Your Order Faster?

If you need your order urgently, please contact us at:
info@falk-stein.com

Our support team will be happy to assist you and explore possible solutions.

Customer Support

If you have any questions about your order or delivery, feel free to contact us:

Email: info@falk-stein.com